Jewish Women in Business: Getting Personal to Achieve Success
Date: Friday, February 15 @ 00:00:00 PST
Topic: Business
The world is moving at a dizzying pace, and people on both sides of the business spectrum know it. Getting personal with your customers will help you achieve success faster.
Get Personal
When competing with the big boys you may not think you can keep up but
being small has it’s own advantages. If he’s got high company overhead,
then your home office is going to reward your handsomely. I recall
having been one of the first home based business in my field, when the
idea was hardly “in”, and certain customers were mocking me, and saying
that I was operating out of a garage. Well for the first few months,
they were absolutely right. I didn’t let the comments deter me; I
called often and sent out email newsletters before it was fashionable.
After a while, my customer base began to expect them, and if I missed
an issue, they would call.
If you can’t visit your customer base all year round, as it was in my
case, make it your business to attend industry trade shows. This is
when you have an opportunity to be in the face of all those who see
your name in their email box, on the packages that arrive at their
warehouse, etc. Remember their names, and use those names as often as
you can during your conversation. It also doesn’t have to be about
business at every occasion, but at trade shows, people are short on
time and if they need to talk turkey, then take the time. One of the
mistakes exhibitors make, time and again, is that if their booth
becomes crowded, and they cannot attend to everyone, they will miss a
chance to recognize an impending order if they rush everyone off. The
person with the signed order in his/her hand needs your attention. It
doesn’t matter who else is standing there. If it’s important, they will
return.
Judging A Book By Its Cover
First impressions are crucial, and
perceptions, even if you feel they are unjustified, stick. Then they
become truth. Undoing is a lot more exhausting and time consuming then
getting it right the first time. Here again, remember that you are not
going to win over 50 out of 50, nobody does. But as with most all
business, the 80/20 rule has never failed (80% of your business comes
from 20% of your customers), and it won’t fail you now. You need to
ensure that your best comes across to those 20% of the people who will
keep your business afloat. They are the ones that will give you repeat
business throughout the year. Present well, dress appropriately, and
avoid slang expressions. (even if the customer does otherwise). Your
consistency will also translate as reliability, and that is something
positive about your business image.
Personal Service
When you get back home to your office, you do what is called follow up.
Every person that stopped in to see you gets an acknowledgement. Some
letters will have to be tailored for the ones that gave you more than
just attention. Your presentation, luckily, will also be professional,
because in my office, from Day One of operations, we were completely
computerized, right down to inventory control. Invoicing was linked to
inventory and order taking, so as far as the world was concerned,
Victoria Paper was a large operation. After all, we dealt with the most
important papermakers in the world. And yes, eventually, we were able
to afford warehouse space, and a few employees to boot.
About The Author
 Aimée
Kligman, née Dassa, is owner of Victoria Paper Company and is living
and working in Queens, New York. She has been her industry's expert on
the subject of handmade papers for the last thirty years. She has
served with publicly traded companies as a consultant in helping them
launch new paper lines and has developed paper websites for her company
as well as her customers. She has a daughter who practices law in New
York as well. She is the creator of Women's Lens, a very popular blog with Jewish readers. She is an avid traveler and a linguist.
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